Användarvillkor
Terms of Service
Last Updated: August 17, 2026
These Terms of Service govern access to and use of www.floydnovatech.com and purchases made from JOHN TYLER FLOYD.
The website and online store are operated by:
FLOYD NOVACORE TECHNOLOGIES LLC
4165 SHELBYVILLE RD
LOUISVILLE, KY 40207
United States
Email: giin@floydnovatech.com
Throughout these Terms, “we,” “us,” and “our” refer to FLOYD NOVACORE TECHNOLOGIES LLC. “Customer,” “you,” and “your” refer to the person accessing the website or purchasing a product.
1. Acceptance of These Terms
By accessing the website, creating an account, placing an order, or using our services, you agree to these Terms of Service, our Privacy Policy, Return & Refund Policy, and Shipping Policy.
If you do not agree with these Terms, you should not use the website or place an order.
Nothing in these Terms limits mandatory consumer rights available under applicable Swedish or European Union law.
2. Eligibility
Customers must have the legal capacity to enter into a binding purchase agreement.
If you use the website on behalf of an organization, you confirm that you have authority to bind that organization.
Products are offered for lawful personal, household, or business use and must not be purchased for unauthorized resale or unlawful export.
3. Products and Product Information
JOHN TYLER FLOYD offers ergonomic office chairs intended primarily for indoor home-office and professional-office environments.
We make reasonable efforts to provide accurate product titles, descriptions, dimensions, weights, materials, adjustment features, images, colors, prices, and availability.
Minor variations may occur because of:
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Screen and device settings
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Lighting and photography
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Material or manufacturing tolerances
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Reasonable product improvements
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Differences between displayed and physical colors
Such minor variations do not affect rights concerning products that are materially different from their description.
Product measurements are design specifications and may be subject to reasonable manufacturing tolerances.
4. Ergonomic and Health Information
Our chairs are designed to provide adjustable seating support and everyday workspace comfort.
They are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition.
Customers with medical conditions, injuries, mobility limitations, or specialized physical requirements should consult a qualified healthcare professional before selecting or using a chair.
5. Prices, Taxes, and Charges
Unless otherwise stated, prices are displayed in euros (EUR).
The total amount payable, including applicable taxes and delivery charges collected by us, will be displayed before the customer completes payment.
Where customs duties, import taxes, or handling charges might apply and are not collected by us, relevant information will be provided before completion of the order as required by applicable law.
We may change prices and promotions at any time. Price changes do not affect an order that has already been accepted.
If an obvious pricing or technical error occurs, we may contact the customer before accepting the order and offer the option to proceed at the correct price or cancel the order for a full refund.
6. Orders and Contract Formation
Submitting an order constitutes an offer to purchase the selected products.
After an order is submitted, the customer normally receives an automatic order-confirmation email. This confirms receipt of the order but does not necessarily mean the order has been accepted.
The purchase agreement is formed when we confirm acceptance or dispatch of the order, subject to applicable law.
We may decline or cancel an order for legitimate reasons, including:
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Product unavailability
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Payment authorization failure
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Suspected fraud
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Incorrect pricing or product information
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Invalid or undeliverable address
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Legal or regulatory restrictions
If payment has already been collected for an order that we cannot accept, the eligible amount will be refunded to the original payment method.
7. Payment
We accept the payment methods displayed during checkout, which may include Visa, Mastercard, and PayPal.
Payment options may vary depending on the customer’s device, location, and the payment services available at checkout.
Customers must provide accurate and authorized billing and payment information.
We do not store complete payment-card details. Payments are processed through Shopify and applicable third-party payment providers according to their respective security and privacy practices.
8. Shipping and Delivery
We currently deliver to valid addresses throughout Sweden.
Orders are normally processed within 1–3 business days after payment authorization.
Estimated delivery within Sweden is generally 3–7 business days after dispatch unless a different estimate is displayed on the product page, at checkout, or in the order confirmation.
Delivery dates are estimates and may be affected by carrier delays, weather, public holidays, high order volumes, address problems, or circumstances outside our reasonable control.
Risk of loss or damage remains with us until the product is received by the customer or a third party designated by the customer, as required by applicable law.
Additional shipping information is provided in our Shipping Policy.
9. Address Accuracy
Customers are responsible for reviewing the delivery address before completing an order.
If an address needs to be corrected, contact us immediately at:
We will attempt to assist, but we cannot guarantee that an address can be changed after processing or shipment has begun.
10. Cancellations, Withdrawals, Returns, and Refunds
Order cancellations, the statutory right of withdrawal, voluntary returns, exchanges, and refunds are governed by our Return & Refund Policy.
Customers purchasing online for delivery in Sweden generally have a statutory 14-day right of withdrawal. We also provide an additional voluntary 30-day return period for eligible products.
To request a cancellation, withdrawal, or return, use the withdrawal or return-request function available on our website or email:
11. Faulty Products and Consumer Rights
Products must conform to the purchase agreement and applicable consumer-protection requirements.
Customers in Sweden may have the right to complain about an original product defect for up to three years under applicable Swedish consumer law.
Depending on the circumstances, available remedies may include repair, replacement, completion, price reduction, or cancellation and refund.
Any commercial warranty offered for a product supplements and does not replace mandatory consumer rights.
12. Assembly, Use, and Safety
Some chairs require assembly.
Customers must follow the assembly, adjustment, maintenance, and safety instructions supplied with the product.
Products must be used only for their intended purpose and within the stated maximum load.
We are not responsible for damage caused solely by improper assembly, misuse, unauthorized modification, failure to follow instructions, or normal wear, except where responsibility cannot legally be excluded.
13. Customer Accounts
Customers may be able to create an account for order management and other features.
You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account.
Notify us promptly if you believe your account has been accessed without authorization.
We may restrict or suspend an account used unlawfully, fraudulently, or in violation of these Terms.
14. Prohibited Use
You may not use the website to:
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Violate applicable laws or regulations
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Commit fraud or misrepresent your identity
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Interfere with website operation or security
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Introduce malicious software or harmful code
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Collect information about other users without authorization
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Copy or exploit website content for unauthorized commercial purposes
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Attempt unauthorized access to accounts, systems, or data
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Infringe intellectual-property or privacy rights
15. Intellectual Property
The website’s branding, product names, text, graphics, photographs, product images, layout, and original design content are owned by or licensed to FLOYD NOVACORE TECHNOLOGIES LLC unless otherwise stated.
Website content may not be copied, reproduced, republished, distributed, modified, or commercially exploited without prior written permission, except where permitted by law.
JOHN TYLER FLOYD is the customer-facing brand used for products offered through this website.
16. Third-Party Services
Our website is hosted through Shopify and may integrate services including payment providers, carriers, analytics providers, and 17TRACK.
Third-party services may be governed by their own terms and privacy policies.
We are not responsible for independent third-party websites or services, but this does not limit our responsibility for fulfilling customer orders or complying with mandatory consumer law.
17. Privacy
Personal information is handled according to our Privacy Policy and applicable data-protection laws.
Customers should review the Privacy Policy to understand how personal information is collected, used, stored, and disclosed.
18. Website Availability and Errors
We make reasonable efforts to maintain accurate and secure website operation.
We do not guarantee uninterrupted access. The website may occasionally be unavailable because of maintenance, updates, security measures, third-party service failures, or circumstances outside our reasonable control.
We reserve the right to correct website errors and update information when reasonably necessary.
19. Limitation of Liability
To the fullest extent permitted by applicable law, we are not responsible for indirect or unforeseeable losses that are not a reasonably foreseeable result of our breach.
Nothing in these Terms excludes or limits liability that cannot legally be excluded, including liability for fraud, intentional misconduct, personal injury caused by negligence, or mandatory consumer-protection obligations.
20. Events Outside Our Reasonable Control
We are not responsible for delays caused by events outside our reasonable control.
If such an event materially affects an order, we will take reasonable steps to notify the customer and reduce the impact.
Mandatory customer rights relating to delayed delivery or non-performance remain unaffected.
21. Governing Law and Consumer Protection
These Terms are governed by applicable law.
Customers residing in Sweden retain all mandatory protections available under Swedish and European Union consumer law where those protections apply.
Nothing in these Terms requires a consumer to waive the right to seek assistance from an appropriate consumer-protection authority or use any dispute-resolution process available under applicable law.
22. Changes to These Terms
We may update these Terms to reflect changes to our services, business practices, or legal obligations.
The version published when an order is placed generally applies to that order unless applicable law requires otherwise.
The “Last Updated” date indicates the most recent revision.
23. Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in effect to the extent permitted by law.
24. Contact Information
Questions about these Terms may be sent to:
FLOYD NOVACORE TECHNOLOGIES LLC
4165 SHELBYVILLE RD
LOUISVILLE, KY 40207
United States
Email: giin@floydnovatech.com
Customer Service Hours:
Monday–Friday: 9:00 AM–5:00 PM (ET)
Saturday & Sunday: Closed