FAQ

Frequently Asked Questions

General Information

What is JOHN TYLER FLOYD?

JOHN TYLER FLOYD is an ergonomic office seating brand offering thoughtfully designed chairs for home and professional workspaces.

Our products combine adjustable support, refined materials, functional specifications, and distinctive designs across three original collections.

Who operates JOHN TYLER FLOYD?

JOHN TYLER FLOYD is operated by:

FLOYD NOVACORE TECHNOLOGIES LLC
4165 SHELBYVILLE RD
LOUISVILLE, KY 40207
United States

How can I contact customer support?

Email us at:

giin@floydnovatech.com

We aim to respond within 1–2 business days.

For questions about an existing order, include your order number in the message.

Products and Collections

What chair collections are available?

Our catalog includes three ergonomic chair collections:

AetherFrame — architectural forms and technology-inspired styling
KineticArc — dynamic structures and performance-oriented ergonomic support
NordWeave — softer materials and Scandinavian-inspired design

How do I choose the right chair?

Review the following information on each product page:

Chair and seat dimensions
Product weight
Recommended maximum load
Materials
Adjustment features
Backrest and lumbar-support design
Armrest and headrest options
Available colors
Intended workspace and use

Choose a model that suits your body proportions, workspace, daily routine, and preferred seating style.

What ergonomic adjustments are available?

Features vary by model and may include:

Seat-height adjustment
Seat-depth adjustment
Adjustable lumbar support
Adjustable headrest
Adjustable armrests
Recline positions
Recline-tension control

Review the individual product description before ordering.

Are the chairs medical devices?

No.

Our chairs are designed to provide adjustable seating support and everyday workspace comfort. They are not medical devices and are not intended to diagnose, treat, cure, or prevent medical conditions.

If you have an injury, medical condition, or specialized physical requirement, consult a qualified healthcare professional before selecting a chair.

Do the chairs require assembly?

Some assembly may be required depending on the model.

Assembly components and instructions are included where applicable. Follow all instructions carefully and contact customer support if a part is missing or unclear.

Can product colors look different in person?

Minor differences may occur because of lighting, photography, material variations, and individual screen settings.

We make reasonable efforts to display product colors accurately.

Orders and Payment

How do I place an order?

Browse our collections, choose a chair and color, add it to your cart, and follow the checkout instructions.

Review the product, delivery address, price, taxes, and shipping information before completing payment.

What currency is used?

Prices are displayed in euros (EUR) unless otherwise indicated.

The total amount payable is displayed before the order is completed.

What payment methods do you accept?

Available payment methods are displayed during checkout and may include:

Visa
Mastercard
PayPal

Available options may vary depending on location, device, and payment provider.

Can I change or cancel an order?

giin@floydnovatech.com

We will attempt to assist before processing or shipment begins, but changes and cancellations cannot be guaranteed after fulfillment has started.

Shipping and Delivery

Where do you deliver?

We currently deliver to valid addresses throughout Sweden.

Delivery to remote or less accessible locations may require additional transit time.

Do you offer free shipping?

Yes. Eligible orders receive free standard shipping across Sweden according to the offer displayed on our website and at checkout.

The final shipping cost is shown before payment.

How long does order processing take?

Orders are normally processed within 1–3 business days after payment authorization.

Business days are Monday through Friday and exclude applicable public holidays.

How long does delivery take?

Estimated delivery within Sweden is generally 3–7 business days after dispatch.

Delivery times are estimates and may be affected by carrier delays, weather, public holidays, high order volumes, address issues, or circumstances outside our reasonable control.

How can I track my order?

Once the order ships, we will send a shipping-confirmation email with available tracking information.

You can also use our Track Your Order page:

https://floydnovatech.com/apps/17TRACK

Enter the order number and email address used during checkout, or use the tracking-number option.

It may take up to 48 hours for a newly issued tracking number to display updates.

What should I do if my order is delayed?

Check the latest status through the Track Your Order page.

If the order has not arrived within the stated delivery period, email us with your order number at:

giin@floydnovatech.com

What if the tracking says “delivered” but I cannot find the package?

Check the delivery area, building entrance, reception, household members, and any safe location used by the carrier.

If the package still cannot be found, contact us as soon as possible. We will review the information and contact the carrier where appropriate.

Returns and Refunds

What is your return policy?

We offer an additional 30-day return period for eligible products.

Customers purchasing online for delivery in Sweden generally also have a statutory right to withdraw within 14 days of receiving the product without providing a reason.

Our voluntary return policy does not limit mandatory consumer rights.

How do I request a return or withdrawal?

Use the withdrawal or return-request function available on our website, or email:

giin@floydnovatech.com

Include:

Order number
Customer name
Email used for the order
Product being returned
Reason for return, if applicable
Photographs or videos if the product is damaged, defective, or incorrect

Wait for written return instructions before sending the chair.

Can I send the chair directly to your business address?

No. Do not send a product directly to our business address unless our support team has confirmed the return destination in writing.

Ergonomic chairs are large products and may require an approved carrier or collection arrangement.

Who pays return shipping?

For an approved damaged, defective, incorrect, or incomplete product claim, we cover the reasonable and necessary return shipping cost.

For a change-of-mind return, responsibility for return shipping depends on the applicable withdrawal rules, whether return-cost information was disclosed before purchase, and whether the request falls within the statutory or additional voluntary return period.

Full details are provided in our Return & Refund Policy.

What condition must the chair be in?

During the statutory withdrawal period, the chair may be inspected only as reasonably necessary to determine its nature, characteristics, and function.

For voluntary returns submitted later within the 30-day period, the chair should be in good and resalable condition with all original parts, accessories, tools, and instructions.

Original packaging should be retained and used where reasonably possible.

How long does a refund take?

For a valid statutory withdrawal, eligible payments are refunded without undue delay and no later than 14 days after we are notified.

We may withhold the refund until the chair is received or evidence of return is provided.

After the refund is issued, the bank, card issuer, PayPal, or other payment provider may require additional processing time.

Do you offer exchanges?

Direct exchanges are not guaranteed.

When appropriate, we may ask the customer to return the original chair and place a separate order for the preferred model or color.

Damaged, Defective, or Incorrect Products

What should I do if my chair arrives damaged or incorrect?

giin@floydnovatech.com

Provide the order number and clear photographs or videos of:

The chair
The affected part
The packaging
The shipping label
Any missing components

Do not dispose of the product or packaging before receiving instructions.

What rights do I have if the chair is faulty?

Customers in Sweden may have the right to complain about an original product defect for up to three years under applicable Swedish consumer law.

Depending on the circumstances, an appropriate remedy may include repair, replacement, completion, price reduction, or refund.

A commercial warranty does not replace statutory consumer rights.

Is normal wear considered a defect?

Normal wear, accidental damage, improper assembly, misuse, overloading, unauthorized modification, and failure to follow product instructions are generally not considered original defects.

This does not limit rights that cannot legally be excluded.