Refund policy
Return & Refund Policy
Last Updated: August 17, 2026
This Return & Refund Policy applies to products purchased from JOHN TYLER FLOYD through www.floydnovatech.com.
JOHN TYLER FLOYD is operated by:
FLOYD NOVACORE TECHNOLOGIES LLC
4165 SHELBYVILLE RD
LOUISVILLE, KY 40207
United States
Email: giin@floydnovatech.com
30-Day Return Policy
We offer a 30-day return period. Customers may request an eligible return within 30 days of receiving the product.
This voluntary 30-day return policy is provided in addition to any mandatory rights available under Swedish or European Union consumer law.
Statutory 14-Day Right of Withdrawal
Customers purchasing online for delivery in Sweden generally have the right to withdraw from the purchase within 14 days of receiving the product without providing a reason.
To exercise this right, the customer must notify us of the decision to withdraw before the 14-day period expires.
A withdrawal request can be submitted through the withdrawal or return-request function available on our website, or by emailing:
giin@floydnovatech.com
Please include the order number, customer name, email address used for the order, product being returned, and a clear statement confirming the decision to withdraw.
The statutory right of withdrawal is not affected by our additional 30-day return policy.
Return Eligibility and Product Condition
During the statutory withdrawal period, customers may inspect and handle the chair only to the extent reasonably necessary to determine its nature, characteristics, and function, similar to how it could be inspected in a physical store.
The customer may be responsible for any reduction in value caused by handling beyond what is reasonably necessary.
For voluntary returns submitted after the statutory withdrawal period but within our 30-day return period, the product should be:
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In good and resalable condition
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Free from avoidable damage, stains, or excessive wear
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Returned with all original parts, accessories, tools, and instructions
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Returned with the original packaging where reasonably possible
The absence of original packaging does not remove statutory rights relating to defective products.
Return Authorization
Please contact us before sending any product back.
Approved returns will receive return instructions and, where applicable, a return shipping label.
Do not send a chair directly to our business address unless our customer support team has confirmed the return destination in writing. Unauthorized returns may experience delays or may not be accepted.
Return Shipping Costs
For damaged, defective, incorrect, or incomplete products, FLOYD NOVACORE TECHNOLOGIES LLC will cover the reasonable and necessary return shipping costs when the claim is approved.
For a change-of-mind return during the statutory withdrawal period, the customer is responsible for the direct return cost only where the estimated return cost was disclosed before purchase and applicable law permits. If required return-cost information was not provided before purchase, we will bear the return shipping cost as required by applicable law.
For voluntary returns made after the statutory withdrawal period but within the additional 30-day return period, the customer is generally responsible for the actual return shipping cost unless otherwise agreed in writing.
Because ergonomic chairs are large products that might not be suitable for standard postal return, customers must follow the collection or carrier instructions provided by our support team.
Damaged, Defective, Incorrect, or Incomplete Products
Please inspect the order promptly after delivery.
If the chair arrives damaged, defective, incomplete, or different from what was ordered, contact us as soon as possible at:
giin@floydnovatech.com
Please provide:
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Order number
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Description of the problem
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Clear photographs or videos of the chair
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Photographs of the packaging and shipping label, where relevant
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Details of any missing components